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Reward Gateway (UK) Ltd ("we", "us" or "our") want you to make the most out of Fency (the "programme", "Fency") operated on behalf of First Fence Limited (the "administrator")

We’ve tried to make these Terms and Conditions as easy to read as possible, so if we haven't made anything clear please read more on our Help & Support page

General

  • Working with the administrator we have arranged access for you to various discounts, savings and cashback programmes. These provide you with a genuine way to save money.

  • At times we may also provide extra offers chosen by the administrator. These may have their own set of Terms & Conditions that you will need to accept.

  • Note that in these terms and conditions all programme terms have been identified. However some of these programmes will not be applicable to you as it will depend on which programmes we have decided to make available to you.

  • We get into more detail about how we protect your personal info in the Privacy Notice.

  • Unless there’s an emergency or special update, we won’t shut the website without notice.

Your Account

  1. The administrator will let us know if you should have an account on Fency. If they let us know that you should not, for a minimum of sixty days after they inform us, you’ll still be able to access your account and make transfers.

  2. For everyone's safety, if we feel your account may be linked to fraudulent or commercial activity we will suspend your access to investigate.

Website Content

  1. We do our best to provide you with the best and most accurate information. If we make a mistake we'll put things right so you don't lose out.

  2. You should check any additional third-party Terms & Conditions carefully. If something does go wrong, we will do all we can to help.

  3. Fency is protected by trademarks and copyright. If you want to copy information from it please contact us for permission first – that way we can make sure we’re all on the same page together.

  4. All other content of the website is provided to us by First Fence Limited. We have no say on that content, so we can’t take any responsibility or liability for its accuracy.

Cashback

  1. To make sure we can track Cashback correctly, please ensure our link is the last one you use before ordering and make sure you complete your order online. If you need to finish your order by phone or in person then we won’t be able to claim your Cashback from the retailer.

  2. If Cashback is not tracked or missing let us know within 60 days through the Help section and we will get it sorted for you.

  3. If you've paid for an order using a credit or debit card then your Cashback will be awarded normally. If you've paid or part paid using a gift voucher, coupon, gift card or another method of payment, the retailer may not award your Cashback and we won't be able to claim it back from them.

  4. Our discount codes work in conjunction with the Cashback offered on our site, but they won’t work with discount codes from other sources. If you do decide to use a discount code from another source, it’s unlikely we will be able to award you Cashback as the retailer will pay the Cashback to the website that you got the code from.

  5. If we’ve awarded Cashback in error, we have the right to remove it when we find out. Similarly, if you return or cancel part of your order the retailer is likely to reverse the Cashback. If you’ve already withdrawn your account Cashback, subsequent Cashback earnings will pay that back.

  6. Cashback has value of £0.00001 for every £1.00 Cashback showing in your account. When we authorise a withdrawal request we'll convert it at the rate that you expect, £1.00 Cashback = £1.00 real money.

  7. You will not be eligible for Cashback with a retailer if you navigate away from their website before completing your purchase.

  8. Unless otherwise stated, Cashback cannot be earned if you purchase Gift Cards from the retailer

  9. If due to technical, administrative or other error the Cashback balance of Your account exceeds the correct value then You must inform Us at the earliest opportunity. The status codes of Cashback payments in Your account are for guidance only and represent's best understanding of the status of the payment

  10. You are not permitted to request a withdrawal of funds gained from Cashback payments that You know You are not eligible to receive, The Cashback Retailers reserve the right to amend or reject Cashback payments even after the transaction is confirmed.

  11. We cannot hold responsibility for any losses that can occur if you provide us with incorrect bank details when you withdraw your Cashback balance.

Instant Vouchers, Reloadable Cards & Paper Vouchers

  1. Please choose the value of your 1st order carefully for that retailer - the 2nd and 3rd orders for the same retailer are restricted to £150 each in that 24 hour period.

  2. Within 30 days of receiving your order, you can request a refund from your account for:

    • Instant Vouchers or eGift cards that you haven’t viewed on your account (unless otherwise stated in the offer terms on the merchant page)
    • Unactivated Reloadable Cards
    • Unused paper vouchers (which must be returned back to us in their original state)

  3. Very rarely something could affect our ability to top up your Reloadable Card at the expected time. We'll let you know if we're aware of an issue, but to prevent any inconvenience, please check your balance before using your card.

  4. If you lose a Reloadable Card, please contact our Helpdesk via phone or live chat ASAP. Where possible we will block the remaining balance and transfer it to a new card for you. Unfortunately, Instant and Paper Vouchers are like cash, so we can’t do the same with them.

  5. When retailers close down, vouchers are often refused and usually voucher holders, and anyone with any remaining balance on a Reloadable Card, are not entitled to their money back from the retailer. We will do everything we can to obtain a refund from the retailer for our users, but please be aware this is unlikely and not always possible, for example, if the retailer has gone into administration. We therefore recommend only buying vouchers that you plan to spend in the near future.

  6. Instant Vouchers have expiration dates set by the retailer. You can see the expiration date by viewing the voucher from your account. All vouchers have at least 6 months of validity.

  7. To safeguard your account and retailer preferences, please note that the following policies are in place:

    • 5 orders per day maximum
    • 10 orders per week maximum
    • maximum £5000 online can be spent in last 30 days

Our Liability

Please read information on The Site or any website that you visit from a link on The Site, carefully. We always try our best to help on any issues that arise, but we can't take responsibility for any losses that are a result of your decision - unless we've done something deliberately negligent or underhand, and we have zero intention of doing that.

We are constantly working to improve our service. If you wish to raise any feedback or complaint regarding the service that we provide, we are always keen to investigate. In order for us to fully investigate and provide a response please use our "I have some feedback on the way this website works" ticket form by contacting us from our Help and Support section. Alternatively you can ask our Helpdesk team to pass your feedback or complaint to a Team manager.